Returns & Exchanges

At Music Swop Shop, we want you to be completely satisfied with your gear. If your purchase doesn't meet your expectations, we offer a straightforward return process for both new and pre-owned electronic equipment within 14 days of receipt.

Return Process

• 1.
  Initiate Your Return

  Contact our support team via email or phone with your order number and a brief explanation of why the item isn't right for you.

• 2.
  Secure Packaging

  Carefully pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Ship the Gear

  Affix the provided return label or ship the package to our Melbourne workshop using a tracked and insured courier service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, we will process your refund or store credit within 3-5 business days.